Returns & Refunds Policy

Ready-to-Ship Products
(Applies to in-stock dolls and accessories only)

You may cancel your order within 7 days of delivery, provided the product remains unopened and in original sealed packaging. To initiate cancellation, please submit a request within this period.

Return shipping costs are the customer's responsibility. Items must be returned in new, unused condition. We will process refunds (less any applicable deductions for damages or handling fees ranging from 5% to 15%) within 14 days of receiving returned goods.

Please note: The right to cancel is void once product seals have been broken or packaging opened.

Custom-Made Products
(Applies to all non-stock items including dolls, torsos, and components)

All our intimate products are manufactured to order, regardless of customization options.

  • 48-Hour Cancellation Window: Orders may be canceled within 48 hours of purchase, Please note that a 20% processing fee will apply for all cancellations to cover initial production preparation and transaction costs. The remaining 80% of your payment will be refunded to your original payment method within 14 business days after your cancellation is confirmed.

  • Post-48-Hour Cancellations: Production typically commences 48 hours after order confirmation. Once manufacturing begins, orders become ineligible for monetary refunds. You may choose to forfeit your order, in which case only estimated shipping fees (approximately $350 USD) will be refunded.

Damaged Items
Your statutory rights regarding damaged goods remain protected. We strongly recommend:

  • Documenting box condition with photos/video before opening

  • Filing damage reports immediately via Email

  • Providing visual evidence for all damage claims

Please note: Minor artistic variations inherent to handmade products do not constitute damage. 

Policy Updates
This version supersedes all previous return policies and related communications. We reserve the right to modify these terms without prior notice. The effective date published below governs all subsequent purchases and agreements.